A Short Video on Client / Customer Relationships

David Maister:

What We Hate About Those People, the 15th episode in my live video and podcast series, deals with the interpersonal relations between professionals and their clients. Often the professional, being the expert, overlooks the emotional needs of their clients. We will demonstrate a simple exercise that will help you better understand and fulfill your clients’ wants and needs.

About this Entry

This page contains a single entry by Jim Zellmer published on July 3, 2007 10:40 AM.

Naples Board of Realtors Stops Submitting Complete Monthly Data to their State Association was the previous entry in this blog.

Unconventional Wisdom About Management is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.